Privacy Policy

Cosmic Smokes operates the smokea.com website. This Privacy Policy sets out how Cosmic Smokes collects, uses and discloses information about you when you use Cosmic Smokes’ website and services.

Cosmic Smokes is committed to ensuring that your information is secure. We have instituted appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online to prevent unauthorized access or disclosure of the information we collect. No method of transmission over the Internet, or method of electronic storage is 100% secure and reliable however, and Cosmic Smokes cannot guarantee absolute security concerning your information.

You agree to the collection and use of information as described in this Privacy Policy if you choose to use Cosmic Smokes’ website and services. If you are a resident within the European Economic Area (“EEA”) or a citizen of a member nation of the European Union (“EU”), you must expressly consent to the collection, processing and use of your personally identifiable information before using Cosmic Smokes’s website and services. Cosmic Smokes may change this Privacy Policy from time to time by updating this page. You agree to review the terms of this Privacy Policy periodically to be aware of any such revisions.

Information We Collect and Use

We collect information including Personal Identifiable Information and other anonymous information from what you submit to us and on your use of Cosmic Smokes’s website and services. This Information is collected and used for providing and improving services and our website. Cosmic Smokes will not use or share your information with anyone except as described in this Privacy Policy.

There is certain Personal Identifiable Information, not limited to your name, phone number, and more things to provide you with better user experience. We need your address in order to ensure that we ship your orders to your place. We may collect the following Information about you when you use our website and services:

• Your name, address, photographs and any other information you submit when you access our website and services
• Contact information including email address and phone number
• Your demographic information, preferences and interests
• Information you provide to us for customer service and support
• Information you provide to us for payment processing purposes, including your name, credit card information or other account information
• Messages that you send or receive through our website
• Details of transactions that you conduct while using our website and services, including any information we require to provide the products or services that you sign up for
• Your location according to the IP address assigned to your computer machine or mobile device by your Internet Service Provider, and mobile location data
• Usage data about how you use our site, so-called Anonymous Data, which we collect using Cookies
• Other Information relevant to customer surveys and/or offers
• Information concerning the dates and times you use our website and related services
• Information concerning the type of browser, operating system and language that you use while visiting our website
• Information about the website that directed you to our website, including information about the website that you previously visited before visiting or logging on to our website

We collect the information described above for the following reasons:

• For our internal record-keeping purposes and requirements
• To process payments that you make to purchase goods and services
• To administer your user account with us (including notifying you of any compatible matches, tips, announcements, updates, special offers or services, should you consent to these things)
• To ensure that you are complying with our Terms and Conditions of use and to comply with our statutory and regulatory obligations
• To help us improve the structure, layout and usability of our website and services
• To allow you to participate in interactive features offered by our website and services
• To help personalize your repeat visits to and usage of our website and services
• To provide you with information on products or services or news and offers that you request from us
• To answer questions you may raise or respond to comments you may send to us
• To notify you about changes to our service or the functionality of our website and services
• To carry out market analysis and research

Control of Your Personal Information

You may request that we delete any of your personal information we have by notifying us at support@smokea.com. You may also decline to provide Information when requested on our website to provide you with access to our website’s functionality. If you decline to provide Information that is required for you to use SMOKEA’s website and services, however, you may be prevented from accessing and using some, or all, portions of our website and services or experience a loss of functionality of our website and a reduced user experience.

If you previously permitted SMOKEA to use your Information for direct marketing purposes, you may rescind that permission at any time by writing to or emailing us at support@smokea.com.

We will not sell, distribute or lease your Information to third parties unless we have your express permission or unless we are required to do so by law. We may use your information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Text Marketing and Notifications

If you subscribe to text notifications you agree to receive recurring automated marketing text messages at the phone number provided. Consent is not provided and messaging and data rates may apply.

Third Parties

If required by law to disclose all or part of your information to a third party we will do so. We also may deem it necessary to make disclosures in case of national security, or if law enforcement or other organizations deem it necessary.

Service Providers

We share personal information with third party services in order to help ensure website functionality and services to you are done. This can include but not limited to

-       Credit and payment processing

-       Information and data processing

-       Order fulfillment

-       Hosting data

-       Consumer research

-       Shipping and logistics

Children’s Privacy

Cosmic Smokes does not knowingly collect information from anyone that is a minor (under the age of 18). If you are a parent or guardian and you are aware that your child has provided us with any personal information, please contact us so that we can delete the information.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.